Refund and Cancellation Policy
1. Introduction
This policy outlines the terms for cancellations and refunds for solar installation services provided by I&S Enterprises Pvt Ltd.
2. Cancellation by Customer
Before Site Assessment:
- Full refund of advance payment (if any)
- No cancellation charges
- Refund processed within 7-10 business days
After Site Assessment, Before Material Procurement:
- Refund of advance minus site assessment charges (₹2,000-₹5,000)
- Deduction for design and documentation work completed
- Refund processed within 10-15 business days
After Material Procurement, Before Installation:
- Refund of advance minus:
- Material procurement costs (actual)
- Restocking fees (10-15% of material cost)
- Design and documentation charges
- Transportation costs
- Refund processed within 15-30 business days
During Installation:
- Refund of balance amount minus:
- Completed work charges (pro-rata)
- Material costs (non-returnable items)
- Labor charges incurred
- Site restoration costs (if applicable)
- Refund processed within 30-45 business days
After Installation Completion:
- No refund applicable
- Quality issues covered under warranty
3. Cancellation by Company
We may cancel if:
- Site is unsuitable for installation (full refund)
- Customer provides false information (advance forfeited)
- Customer fails to provide site access (refund minus costs incurred)
- Force majeure events make project impossible (full refund)
4. Modification of Project
- Minor changes: No additional charges if requested before procurement
- Major changes: Revised quotation required
- Material already procured: Non-refundable
5. Government Subsidy Related
Subsidy Application Rejection:
- Installation charges: Non-refundable
- Customer may continue without subsidy
- We are not liable for government decisions
Subsidy Delay:
- Not grounds for cancellation
- Customer responsible for full payment
- Subsidy paid directly by government to customer
6. Refund Process
- Written cancellation request required
- Refund calculated within 7 days of request
- Payment via original payment method or bank transfer
- Deductions itemized in refund statement
7. Non-Refundable Items
- Government fees and stamp duty
- Electrical work and meter charges
- Structural modifications
- Completed services
- Consumed materials
8. Payment Gateway Charges
- Online payment gateway fees (2-3%) non-refundable
- Applicable on all refunds
9. Warranty and Service Issues
- Defects covered under warranty (no refund, repair/replacement)
- Performance issues: System inspection before action
- Maintenance required: Chargeable service
- Misuse or negligence: Not covered
10. Dispute Resolution
- Refund disputes: 30-day resolution period
- Mediation before legal action
- Written communication required
11. Force Majeure
No refund obligations if project cancelled due to:
- Natural disasters
- Government restrictions
- Pandemic or health emergencies
- War or civil unrest Alternative project timeline will be offered.
12. Equipment Return
If cancellation involves equipment return:
- Items must be unused and in original packaging
- Return shipping: Customer’s responsibility
- Inspection required before refund
- Restocking fee: 15% of equipment value
13. Annual Maintenance Contract (AMC)
- Cancellation: Pro-rata refund for unused period
- Minimum 30-day notice required
- No refund if services already rendered
14. Special Circumstances
Refunds may be expedited for:
- Medical emergencies (documentation required)
- Financial hardship (case-by-case basis)
- Company error (full refund)
15. Refund Timeline Summary
| Stage | Refund Processing Time |
|---|---|
| Before site visit | 7-10 business days |
| After site visit | 10-15 business days |
| After procurement | 15-30 business days |
| During installation | 30-45 business days |
16. Contact for Cancellations
To cancel or request refund:
- Email: isenterprisesp@gmail.com
- Phone: 7889945742 / 9596126525
- Subject: “Cancellation Request – [Project ID/Name]”
Required Information:
- Customer name and contact details
- Project/Agreement number
- Reason for cancellation
- Bank account details for refund
17. Amendments
We reserve the right to modify this policy. Changes effective upon website posting.
18. Agreement
By engaging our services, you acknowledge and accept this Refund and Cancellation Policy.